Why us Deployment Features Plans Owners & GMs Classic Books
Features

Everything to run the property, in one system.

Front desk to back office, reception to restaurant. The hotel management software your team already knows from Resort Manager — rebuilt for Flex.

Front desk & reservations

Check-in, check-out, room moves and the booking calendar on one screen.

Rates & availability

Seasonal rates, packages and inventory managed without spreadsheets.

Point of sale

Restaurant, bar and spa charges posted straight to the guest folio.

Housekeeping

Room status, cleaning schedules and maintenance jobs in real time.

Reporting & analytics

Occupancy, revenue and cost reports owners and GMs actually use.

Multi-property

Run a group from one login, with per-property books and permissions.

Finance & accounting

Full general ledger, accounts payable/receivable, budgets and multi-currency.

Inventory, purchasing & goods receiving

Stock control, purchase orders and receiving, tied straight to cost of sales.

Bookings & distribution

Commission-free direct bookings from your own website, plus rates synced to OTAs through the built-in channel manager.

What's in which plan? Point of sale arrives with Venue; finance, inventory and purchasing with Estate — the booking engine and channel manager are in every plan. Compare the plans →

Front desk & reservations

The whole stay on one screen

Reception runs from a single booking calendar — see arrivals, departures and in-house guests at a glance, and act without switching screens.

  • Drag-and-drop bookings and room moves
  • Fast check-in and check-out
  • Guest profiles and stay history
  • Group and individual reservations
Guest 360 view — lifetime spend, total stays and stay history on one screen
Rates & availability

Pricing without the spreadsheets

Set seasonal rates, packages and promotions once, and let Flex apply them. Availability stays accurate across every booking source.

  • Seasonal and day-of-week pricing
  • Packages, add-ons and promotions
  • Real-time availability and inventory
  • Rate rules that stop overselling
Rate calendars — rate plans by room type, with published rates and line counts
Point of sale & billing

Every charge on one folio

Restaurant, bar, spa and shop charges post straight to the guest's folio, so nothing gets lost between outlets and reception.

  • Integrated POS for outlets
  • Room charges to the folio in real time
  • Split bills, deposits and refunds
  • Clean, itemised guest invoices
Guest folio for a stay — room charge and bar bill posted to the folio, with balance
Housekeeping & maintenance

Rooms ready, jobs tracked

Housekeeping sees live room status and schedules; maintenance issues are logged and followed through — no paper lists.

  • Live clean / dirty / inspected status
  • Cleaning schedules by staff or zone
  • Maintenance jobs raised and tracked
  • Reception and housekeeping in sync
Room status board — clean, dirty, out-of-service and out-of-order rooms at a glance
Reporting & analytics

The numbers owners and GMs actually use

Occupancy, ADR, RevPAR, revenue and cost reports are there when you need them — for one property or a whole group.

  • Daily, shift and management reports
  • Occupancy, ADR and RevPAR
  • Revenue and cost breakdowns
  • Group roll-ups across properties
Resort Manager Flex reporting dashboard — occupancy, ADR, RevPAR, revenue by department and exceptions needing attention
Multi-property

Run the whole group from one login

Manage several properties under one account, each with its own books, rates and permissions — with a group view across all of them.

  • Per-property configuration and books
  • Role-based staff permissions
  • Consolidated group reporting
  • Consistent workflows across sites
Room inventory across buildings and floors — per-property configuration managed in one place
Finance & accounting

A real general ledger, not a workaround

Finance isn't bolted on — postings from the front desk and POS flow straight into a full double-entry general ledger, so the books and the operation are never out of sync.

  • General ledger, accounts payable & receivable
  • Budgets and multi-currency accounts
  • Revenue automatically posted from Front Desk & POS
  • Standard financial reports ready at month-end
Accounts receivable invoices — £644K across customers, with overdue, paid and multi-currency status
Inventory, purchasing & goods receiving

Know your stock, control your costs

Track stock levels and movements, raise and approve purchase orders, and record goods received against them — with cost of sales tied directly to what's actually used.

  • Stock records, movements and stock counts
  • Purchase orders and approvals
  • Goods receiving matched against orders
  • Cost of sales linked to POS consumption
Stock items — coded inventory list with type, cost method and status
Booking engine & channel manager

One set of rates, every channel

Take commission-free direct bookings from your own website, and push rates and availability out to OTAs from a single place — bookings come straight back into the calendar, no manual updates, no double-bookings.

  • Commission-free direct booking engine, included in every plan
  • Rates and availability synced to OTAs
  • Bookings flow straight into reservations
  • Fewer manual updates, less risk of overselling
Rate import runs — channel-manager feed and bulk uploads with applied/rejected status

See Flex on your property

Request a quote and we'll show you how the features map to how your property actually runs.