Last updated 7 July 2026. These terms cover use of this website and, at a summary level, the basis on which Resort Manager Flex is supplied — your quote or order confirmation is the definitive commercial agreement.
These terms apply to anyone using resortmanagerflex.com ("the site"), and — at a summary level — to customers of Resort Manager Flex supplied by Resort Manager Solutions Ltd ("we", "us", "our"), a company registered in England and Wales. Where a signed quote, order form or contract exists between you and us, that document takes precedence over this page for anything it specifically covers.
You may browse the site and submit enquiry, quote-request and demo-request forms for the purpose of evaluating or purchasing Resort Manager Flex. You agree not to submit false information, attempt to disrupt the site or its API, or use automated tools to scrape or spam the enquiry forms.
Submitting a form on this site is an enquiry, not a binding order. A quote we send you is valid for the period stated in the quote and does not itself create a contract — that happens when you accept a quote or sign an order form, at which point separate commercial terms (covering pricing, term, support levels and payment) apply.
Where you become a Resort Manager Flex customer, we grant you a non-exclusive, non-transferable licence to use the software for your property's internal business operations, for the term and at the tier (Lobby, Venue, Estate or Estate Pro) set out in your order. You may not resell, sublicense or reverse-engineer the software.
For cloud deployments, we aim for high availability but do not guarantee uninterrupted service — scheduled maintenance and factors outside our control (upstream hosting, network) can cause downtime. Specific uptime commitments, if any, are set out in your order form, not this page.
Where we supply and install on-premise hardware, that hardware is covered by the warranty terms stated at the time of supply. Software support is provided remotely; on-site hardware support depends on the local-contact arrangement agreed with you (see the Deployment page).
You own the data you put into Resort Manager Flex. We process it to provide the service and, for cloud deployments, to back it up — see the Privacy Policy for how we handle personal data submitted through this website. On-premise data stays on your infrastructure.
Nothing in these terms limits liability where it cannot be limited by law. Beyond that, our liability in connection with the site or the software is limited as set out in your order form or contract; where none exists, to the fees paid for the service in the twelve months before the claim.
We may update this page from time to time; the "last updated" date above reflects the current version. Material changes affecting existing customers will be communicated directly, not just posted here.
These terms are governed by the laws of England and Wales, without prejudice to any mandatory local consumer or data-protection law that applies to you.
Questions about these terms: hello@resortmanagerflex.com.
