Lobby, Venue and Estate scale with how much of the operation you run through Flex — from front desk to full back-office finance. Every tier is the same codebase, so upgrading later doesn't mean changing systems.
Front desk, reservations, distribution and finance master data — everything a single property needs to run reception and pricing in one place.
Everything in Lobby, plus point of sale for restaurants, bars and spa — charges post straight to the guest folio.
The full back office — accounts payable/receivable, general ledger, inventory and purchasing, tied to what POS actually consumes.
The full Estate stack, deployed entirely on your own servers. Same features, same support — the difference is where it runs, not what it does. This is the tier for properties choosing on-premise deployment (see Deployment).
On-premise means Estate Pro. Lobby and Venue are cloud tiers; if your property needs to run entirely on-site, Estate Pro is the deployment that supports it — the full feature set either way.
Whatever the tier, Flex ships with the pieces other vendors sell back to you as extras.
Other vendors: base plan, then pay again for the booking engine and channel manager.
Flex: included in every plan, Lobby up.
Ask for a quote and we'll price it for your property size and outlets — this page is about what each tier does, not what it costs.
| Lobby | Venue | Estate | Estate Pro | |
|---|---|---|---|---|
| Deployment | Cloud | Cloud | Cloud | On-premise |
| Front desk & reservations | ✓ | ✓ | ✓ | ✓ |
| Rates, availability & channel manager | ✓ | ✓ | ✓ | ✓ |
| Direct booking engine | ✓ | ✓ | ✓ | ✓ |
| Fiscal reference generation | ✓ | ✓ | ✓ | ✓ |
| Finance master data & daily summary | ✓ | ✓ | ✓ | ✓ |
| Point of sale | — | ✓ | ✓ | ✓ |
| Spa & Table Reservations (add-ons) | — | Available | Available | Available |
| Finance write-side (AR / AP / GL / bank rec) | — | — | ✓ | ✓ |
| Inventory, purchasing & goods receiving | — | — | ✓ | ✓ |
| POS depletes inventory automatically | — | — | ✓ | ✓ |
| Multi-currency | — | — | ✓ | ✓ |
| Best for | Single property, front-of-house focus | Properties with outlets to run | Full back-office finance | Estate feature set, run on-site |
Moving from Classic? Most Classic properties map onto Estate or Estate Pro — the back-office tools you already use. See the upgrade path →
Optional extras priced per property — pick only what your operation uses, and ask for them in your quote. Spa and Table Reservations build on the point of sale, so they need Venue or above.
Treatment menu, spa scheduling and bookings, with charges straight to the guest folio. Venue & up.
Table bookings for your restaurants — covers planned, tables assigned, the night at a glance. Venue & up.
Forecasting, pace and pickup analytics and rate insight built from your own trading history.
Take cards and online payments through your own merchant account — priced per provider, so you only pay for the gateways you use.
Connect to SiteMinder and global distribution systems alongside the built-in channel manager.
Calls charged to the guest folio automatically from your phone system.
Guest Wi-Fi tied to the stay — per-guest access, time or data limits, charges to the folio.
Local tax-authority and e-invoicing formats where your country requires them. Standard fiscal reference generation is already in every plan.
Tell us which add-ons matter when you ask for a quote and we'll price them per property — no bundles you don't need.
Tell us how your property runs today and we'll recommend a tier — then quote for it.
